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Exceptional PMC Employees Are Recognized

Providence Medical Center and their employees were recently awarded at the 19th Annual HealthCare Service Excellence Conference.  The conference, held in Florida, honored multiple employees for being exceptional in their roles at Providence Medical Center. Employees receiving 2018 Pinnacle Awards and thereby eligible for the Summit Awards were: Tracy Keating, Molly Redden, Kiley Wohlers and two employee teams, Team Talk About It and PMC Outpatient Department.


The Summit Award is the highest award of excellence presented at the HealthCare Service Excellence Conference. It is awarded to qualified, innovative, and progressive individuals, teams, and healthcare facilities who have made outstanding progress towards improving the patient experience and staff engagement. Individuals, teams, or organizations must be nominated to be eligible for a Summit Award.


In 2018, the Summit Awards committee received over 233 nominations from 23 different healthcare organizations spanning 11 states. 55 of the nominations were chosen as Pinnacle Achievers (the best of the best), and 15 of those 55 were presented the Summit Award.


The 2018 PMC Summit Award Recipients were Tracy Keating and Team Talk About It. “Providence Medical Center is fortunate to have these exceptional people working to improve the patient experience,” says Jim Frank, Providence Medical Center CEO.


Team Talk About it focused on internal communication, and as a result, created two effective processes.  The Outpatient Department focused on streamlining patient forms for Cardiology patients.  These successful teams worked diligently for nine months with the ultimate focus of improved care for patients of PMC.


These people and groups have gone “above and beyond” to ensure quality care is provided to PMC patients every day.


Congratulations to the award winners!


*Team Talk About It Members

Andrea Blecke- Captain

Marcia Spahr

Heather Frank

Christina Junck

Kim Lueders- OASIS Super Coach

Abby Wragge

Al Nissen

Kris Giese- Admin Team Liaison

Janelle Fleer

Kathy Jasa

Molly Redden

Kiley Wohlers

Tracy Keating, 2018 PMC Summit Award Recipient


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