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MyHealth Portal

MyHealth

Connect to Your Health 24/7.
 

Already enrolled?
 

 

Have your MRN (medical record number)?
Try our Self-Enrollment Option Below­­­­­

Sign In

                                 

Enroll Now

    No MRN number? That’s OK!
Contact Us and we can assist.

 

You shop online.  You bank online.  You share online.
Now you can manage your health online.

 

Your Patient Portal Benefits

  • Check your latest test results
    • Lab, X-ray Reports, Visit Summary
  • Medications and Allergies
  • Manage Appointments
    • View, Request, Cancel and Re-schedule
  • Update Demographic Information

All information is private and secure.  Only you or an authorized family member can access your patient portal.

If you have a family member you would like to have access to your patient portal, contact us and we can help with that. 

Thank you for entrusting Providence Medical Center with your healthcare needs.  Please let us know if there are ways we can improve your patient portal experience. 

Congratulations on taking control of your health!

For mobile phone users:

You can download the “HealtheLife” app on your mobile device for easy access to your MyHealth portal account! Receive real-time, access to PMC’s online portal through the HealtheLife App. 

 

HealthLife App

Available on the Apple App Store or the Google Play Store

 

Frequently Asked Questions

How do I sign up to use MyHealth?
How do I access MyHealth?
As a parent or guardian, will I be able to see my child’s/family member’s information?

Do my children get their own account log in information?
What services can I access with the patient portal?
How long does it take for an appointment request to be processed?
Can I expect a reply by telephone, or email?
Will I receive e-mails after each test/admission/appointment?
I had a test recently at Providence.  Why are my results not appearing on MyHealth?
Is my information secure?
How can I get help with the website if I have a problem?
I never got my invite email. What should I do?
What if I forgot my password?
Are there requirements that I have to meet for my password?
Do I need special equipment to use MyHealth?
Is there a fee to use MyHealth?
Is information from previous visits part of my account?
Will I be able to see my medical information from other Clinics or Hospitals?
What if I have questions about my medical records?
Why is Cerner referenced on the website?

 

 

Access

How do I sign up to use MyHealth?

Giving your email address when you are at a Providence Medical Center is currently the simplest way to register for MyHealth.

If you registered during your visit, you should receive an email "invitation" to join the health portal. The link in this email message will take you to your registration information. If you do not see the message in your email inbox, you may want to check the junk or spam folder to see if it is there.

Or

use our self-enrollment option.

 

How do I access MyHealth?

Click on the Sign In button on our Portal home page.  Then enter your username and password.

 

As a parent or guardian, will I be able to see my child’s/family member’s information?

With proper authorizations, representative accounts can be created that allow you to access and/or manage selected family members’ health information just as with a personal account.

 

Do my children get their own account/log in information?

If a child is under the age of 19, then a parent may sign their child up for the Patient Portal. After the age of 19, they will need to create their own account and have their own log in information.

 

 

 

Features

What services can I access with the patient portal?

Request appointments

View upcoming scheduled appointments

View Lab results

Access your health records

Pay your bill online

 

How long does it take for an appointment request to be processed?

Messages and requests will be responded to as quickly as possible, usually within 48/72 hours.

*Remember, the Patient Portal is NOT to be used for emergency related medical issues or questions.

Can I expect a reply by telephone, or email?

We generally will reply using the same method that you have used to contact us. If we need additional information in order to process your request, we may use email and/or telephone.

 

Will I receive e-mails after each test/admission/appointment?

No. Our Patient Portal will only send an e-mail to update you if there is activity sent to the portal. For instance, Laboratory or Radiology results are able to be viewed, an appointment you requested online has been booked, etc. The Patient Portal will communicate through your e-mail about there being activity on your portal.

 

I had a test recently at Providence.  Why are my results not appearing on MyHealth?

We publish results for a majority of tests, however not all tests are availble.

 

Is my information secure?

Yes, MyHealth is HIPAA compliant and provides you with the ability to securely view, store and share your health information.

 

 

 

Support

How can I get help with the website if I have a problem?

If you have a problem with the website working properly or technical questions not addressed here, call 877-621-8014, 24 hours a day, 7 days a week.

 

I never got my invite email. What should I do?

Be sure to verify that the email that you have supplied is entered correctly. Also be sure to check your spam folder in case that your filter has accidentally placed the Patient Portal invite into the incorrect folder.

 

What if I forgot my password?

You can use the "Forgot Password" link available on the log in page. If this does not work to your satisfaction, please call us at 877-621-8014, 24 hours a day, 7 days a week.

 

Are there requirements that I have to meet for my password?

A "strong" password is recommended. Strong passwords typically include a mix of upper and lower case letters, numbers and special characters. The system will indicate if your password is weak, good or strong

 

 

 

General

Do I need special equipment to use MyHealth?

No.  All you need is access to a computer, a modern web browser, and an internet connection.

 

Is there a fee to use MyHealth?

No, MyHealth is free.  It is a service provided from our hospital system, to you, our valued patient.

 

Is information from previous visits part of my account?

MyHealth will include information beginning with the first visit for which your portal account was created.

 

Will I be able to see my medical information from other Clinics or Hospitals?

The only information you will get will be from visits at Providence Medical Center.

 

What if I have questions about my medical records?

If you have questions about your medical records or feel that an error has been made, please contact Providence Medical Center Health Information department at 402-375-7952.

 

Why is Cerner referenced on the website?

Cerner is the company we use to securely manage your electronic medical record information. MyHealth is a customized Cerner system which provides you with the capabilities to interact with the medical records system.

 

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