PMC Awarded 5-Star Patient Satisfaction Rating
Providence Medical Center was recently awarded a 5-Star patient satisfaction rating from the centers for Medicare and Medicaid. Using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), patients are asked to rate the quality of care and experiences of their hospital stay. There are 10 questions ranging from how well doctors and nurses communicated to cleanliness and quietness of the facility. The information is compiled and available on the Hospital Compare website for healthcare consumers to review and make comparisons.
“We strive to provide patients with the highest level of care and are honored to receive this recognition of excellence,” said Jim Frank, CEO Providence Medical Center. “I congratulate all our providers and staff for their diligent work delivering high quality care to our patients every day.”
PMC has taken very intentional steps over the past couple years to improve customer service and enhance patient care. Increasing staff training, implementing specific best practices and providing ongoing internal learning and communication opportunities are just a few ways Providence staff has worked to improve overall quality of care.
Adoption of the H.E.A.R.T. of PMC concept has become particularly impactful to how PMC delivers services. Honesty, Excellence, Accountability, Respect and Teamwork are the guiding principles our staff have adopted to make sure they are doing what is best for our patients. “It is great to know the steps we’ve taken are making a difference. We will never stop learning from our patients and thank them for this 5 Star rating,” said CEO, Jim Frank.