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Women's Choice Award

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Providence Medical Center Receives the 2020 Women’s Choice Award®
as one of America’s Best Hospitals for Emergency Care


Emergency room waiting times one of key measurements for award

Providence Medical Center has been named one of America’s Best Hospitals for Emergency Care by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare.  The award signifies that Providence Medical Center is in the top 8% of 4,191 U.S. hospitals offering emergency care services.

The methodology for America’s Best Hospitals for Emergency Care award is unique in that it combines Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results with primary research about women’s healthcare preferences. The award recognizes excellence in emergency care based on several process of care measures focused on time patients spent in the emergency department, including:

  • Time to admission
  • Time from admission to room
  • Door to diagnosis

Criteria for selecting Providence Medical Center as one of America’s best also included the average time before outpatients with chest pain or a possible heart attack received an ECG, and the average time patients with broken bones had to wait before getting pain medication.  Awarded hospitals represent those with emergency departments with average measure times in the highest 25th to 50th percentile in the country.

The award is especially significant given that long waits and high crowding can negatively impact patient outcomes, including patients leaving without receiving medical treatment, longer overall length of hospital stay and an increase in mortality rates. 

“We have found that recommendations are an important consideration used by women in selecting a hospital for themselves and their family. By helping women know which hospitals in their area provide the best critical care, we are able to help them make better decisions, especially when it comes to emergency situations,” says Delia Passi, CEO and Founder of the Women’s Choice Award. “Women make over 80% of healthcare decisions and want to be confident that they know which emergency departments in their communities will take care of their loved ones quickly and with the best possible care.”  

Providence Medical Center is one of 336 award recipients representing the hospitals that have met the highest standards for emergency care in the U.S. by the Women’s Choice Award. 

"It is an honor to receive this recognition as it is a testament to the exceptional care provided by our nursing and medical staff on a daily basis.  We are proud to receive this award as it is validation of the steps, we have taken to offer the high level of emergency services our patients deserve.”  Said Jim Frank CEO Providence Medical Center.

For more information about the America’s Best Hospitals for Emergency Care, please visit https://www.womenschoiceaward.com/best-hospitals/