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Providence Medical Center

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Literacy

 
Nearly half of all US adults lacks the skills necessary to understand and act on basic health information and services needed to make appropriate health decisions. This problem is known as low health literacy.
 
PMC practices universal precautions in health literacy in that we do not discriminate against any patient who may have low health literacy.
 
Currently, all forms regarding patient education, surveys or materials requiring a patient's signature are in the process of being revised to an 8th grade level.
 
It is difficult to measure how implementing health literacy has affected our patients. We feel that if patients understand what they read, they will feel empowered and can make better health decisions. We hope to see a lowering of our 30-day re-admissions, fewer ER visits for management of chronic diseases, easier medication reconciliation on admissions and ER visits, and overall higher patient satisfaction scores.